Privacy Policy

Victoria Shop is committed to protect and respect your privacy. This policy sets out how Victoria Shop processes personal data which we collect from you (as an individual) or that you provide to us. Please read our privacy policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Your privacy is important to us so we only use the information you provide about yourself when using this website to assist us in improving our service to you. We do not share this information with any 3rd party except curriers and our business partners in order to complete your order.


Data Protection


To comply with the Data Protection Act 1998 we are required to inform you that we record your name, address, email, phone number, IP and password, on our computer system when you create an account on our website or you place an order. Please let us know if you object to us keeping this information and we will unsubscribe you at any time.

We will keep you up to date with our news and offers only if you have opted to receive this information from us, by subscribing to our newsletter.

You have the right to access details of the personal information we are holding and to correct any discrepancies in that information. In accordance with the applicable Data Protection laws, we reserve the right to charge an administrative fee in respect of such requests.


Information We May Collect


We may collect and process the following data about you:

Information provided at the time of registering to use our site, subscribing to our services, posting material or requesting further services. We may also ask you for information when you enter in a competition or promotion sponsored by Victoria Shop, and when you report a problem with our site. Details of transactions you carry out and of the fulfilment of your orders. Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access. Please note that Victoria Shop makes use of third party services such as Google Analytics, Google AdWords, Facebook, Tweeter, Instagram...We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.


IP Addresses & Cookies


We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to third parties with whom we do business. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file or a local shared object which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

·         To estimate our audience size and usage pattern.

·         To store information about your preferences, and so allow us to customise our site according to your individual interests.

·         To speed up your searches.

·         To recognise you when you return to our site.

You may refuse to accept certain cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. If you wish to learn more about cookies, please visit www.allaboutcookies.org.


Encryption:


We offer the use of a secure server. All supplied sensitive debit/credit card information are transmitted via secure technology and then encrypted into our payment gateway provider’s database, using a secure connection. When we take a payment from you, we use a secure third party service to process the payment and do not keep a record of your credit or debit card details in our systems. This means that even if (in the very unlikely event) someone broke into our systems, your payment details would not be available for them to steal.

If your card is eligible for the ‘Verified by Visa’ or ‘MasterCard Secure Code’ security measure, you will be asked to enter your details. The payment will only be accepted if the correct details are entered. If your bank offers this extra security measure but your card is not yet part of this programme, your bank may ask during the payment process if you wish to subscribe to this security option. This is called ‘Activation during Shopping’ and we have no influence on this process. Participation in Verified by Visa or MasterCard Secure Code takes place through a direct link to your bank. Victoria Shop has no access or control over this information. Once you have signed up for this service, you can complete your order. 

For more information on Verified by Visa or MasterCard Secure Code, we recommend contacting your bank.


Your Right To Unsubscribe


You have the right to ask us not to process your personal data for marketing purposes and not to share your details with third parties for marketing purposes. We will usually inform you (before collecting your data) if we intend to use or share your data for such purposes. You can exercise your right to prevent such processing by ticking the relevant boxes on the forms we use to collect your data, clicking the ‘unsubscribe’ link included on our marketing emails, or contacting us at support@victoriashop.co.uk.  You should allow us a reasonable period of time to update our records.


Access To Information


UK data protection laws give you the right to access and correct any information held about you. Your right of access can be exercised in accordance with this law. Please provide us with enough information to enable us to identify you and the information which you require. Any access request may (if permitted by law) be subject to a fee to meet our costs in providing you with details of the information we hold about you.


Other Websites


Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.


Changes To Our Privacy Policy


Our privacy policy may be altered as we continue to develop our site and enhance our services. Any changes we may make to our privacy policy in the future (in order to comply with the law and best practice) will be posted on this page. We therefore encourage you to review this privacy policy regularly.


Our Commitment


We are committed to adhering to and maintaining the highest standards of ethical practice on this site. Our policies are tailored to meet the specific needs and concerns of online consumers, and their security and privacy is our utmost priority.


Questions Or Concerns:



If you have any questions or concerns regarding privacy at http://victoriashop.co.uk, please send us a detailed message to support@victoriashop.co.uk or call us at: (+44) 01642284542 Monday to Saturday 09:00-20:00. Closed Sundays and public holidays. 

We will make every effort to resolve your concerns.

Questions, comments and requests regarding this privacy policy are also welcomed and should be addressed to the relevant email address mentioned above.