Delivery Information

Shipping


We offer worldwide shipping to 36 countries based on 4 continents. Whenever possible we use logistics service to keep delivery costs as low as possible.

Returns


All free gifts are; subject to availability, non-transferable and there are no cash alternatives. Entrants agree to be bound by these Rules. However, if your item is defective please contact our customer service to resolve the issue.

Delivery


Overall a package shouldn't take more than 21-40 days to arrive and typical shipping times are 21-30 days. However, sometimes customers may experience shipping delays out of our control, for this reason we have the money back guarantee policy extended up to 60 days/per order for each and every country we ship to. If you did not receive your order within maximum 60 days you qualify for full refund. All refunds are automatically initiated between 60 to 65 days from the date your order was shipped out. You may contact us if you wish your order to be resent otherwise for lost items in transit we’ll automatically refund your shipping fee in the stipulated time frame.   

Import Taxes


Please note our promotional items are shipped from our third party warehouses in Asia which potentially could incur import taxes. The value paid by customers on promotional items is however normally lower than the UK import tax threshold although in a scenario where taxes are applied the customer is responsible for all fees/taxes.

Incorrect Addresses


Customers are responsible for ensuring they have entered a correct delivery address. Your items will be sent to the exact delivery address stated on your order and if this is incorrect we unfortunately cannot reimburse your shipping fee if your order does not make its way to you.

If you have made a mistake when ordering an item please get in touch with us as soon as possible and we will endeavour to update your delivery address if your item(s) have not been dispatched yet.

Shipping Costs


The shipping fee for all our free gift products is clearly displayed on our website and is £7.99 GBP converted in your local currency, payable during checkout process.